Data roaming

LoraFowler3 · ‎10-09-2023

Good evening I have upgrade my daughters phone xxxxxxxxxxxxxx today for the monthly data roaming at £15. It doesn’t appear to be working. Can you look into it please

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Northerner · ‎10-09-2023

Hi @LoraFowler3

Is roaming activated on the account.

Have they restarted their device.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎10-09-2023

@LoraFowler3 : Can she make calls & texts?

As she is on contract, did she activate roaming on her EE a/c before she left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎10-09-2023

You've posted your daughter's mobile number on a public internet forum, which is an open invitation for spammers to start contacting her.

I'd strongly recommend editing her number out unless the site admins beat you to it.