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phone not working ee uncontactable

QWERY
Contributor
Contributor

‎09-09-2023 07:25 PM

I am trying to call out from my phone, I get a " "not registered on network" message. If someone calls that number they are not connected and a message says " this number is unavailable" or words to that effect.

Its also the number I use for all my banking 😞

I have another ee phone, I have on numerous occasions called 150 but the only option available is that daft message that tells me a text message will be sent to me.  When it arrives and I click on it I get a message saying something has gone wrong and to make a phone call. When I make the call then its back to option 1 and the same text sent to me that does nothing.

I am in a bit of a panic here. Any suggestions?

0 Helpful
8 REPLIES 8
Northerner
EE Community Star
EE Community Star

‎09-09-2023 07:32 PM

Hi @QWERY 

  • What device do you have and where did you get it.
  • Are you on EE PAYG or pay monthly contract.
  • Are you in the UK. 
  • Can you connect to the internet.
  • Have you tried restarting your device. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
bristolian
EE Community Star
EE Community Star

‎09-09-2023 07:36 PM

Having another EE phone working disproves a network issue. Have you tried restarting the affected phone or toggling flight mode?

If that fails to resolve, swap the SIMs between the 2 phones - this will establish whether the phone or the SIM/account is the issue.

QWERY
Contributor
Contributor

‎09-09-2023 07:36 PM

Samsung A71 had it for over a year with no issues, purchased from friend.

Monthly

In UK

Internet ok

Restarting does not help

0 Helpful
bristolian
EE Community Star
EE Community Star

‎09-09-2023 07:40 PM

As per my second point - put the non-working SIM in a working phone, and a working SIM into the non-working phone.

See if the problem follows the SIM or remains with the phone.

0 Helpful
QWERY
Contributor
Contributor
In response to bristolian

‎09-09-2023 07:41 PM

Yes but the other phone cannot connect to EE but can make calls, so at the moment I have a phone call problem with one device and a contacting EE problem with the 2nd device. So something is going on.

0 Helpful
QWERY
Contributor
Contributor
In response to Northerner

‎09-09-2023 07:51 PM

Just walked to the end of the street and tried both phones, they both worked 100%. At my house one works 100% the other one not at all. Never had this happen before. Hopefully it will be resolved soon.

0 Helpful
QWERY
Contributor
Contributor
In response to bristolian

‎09-09-2023 07:51 PM

Just walked to the end of the street and tried both phones, they both worked 100%. At my house one works 100% the other one not at all. Never had this happen before. Hopefully it will be resolved soon.

0 Helpful
Leanne_T
EE Community Support Team
In response to QWERY

‎10-09-2023 09:16 AM

Hi @QWERY 

Have you checked the status of your postcode on our coverage checker? If you select 'check status' this will let you know if we're aware of any problems in your area. 

If nothing is showing you can report the problems you are having to get this looked into. 

Leanne

0 Helpful