Mobile Services

Roaming

Hello,I am currently in Greece with my boyfriend and his phone does not work at all. Data roaming is set to on, roming is set to on, the phone has connected to the local mobile network and shows a signal but it will not allow him to make calls or tex...

Using my mobile in Bosnia and Herzegovina

Hello there,I'm travelling to Bosnia and Herzegovina via Croatia next week, and need to be able to make calls and send text messages.The EE website suggests a '60 minutes anywhere' add on, for calls and texts for £13.03 per month. I would only need o...

I need to message ee

EU Roming

I have EU Roming included in my package but on my return I have been charged for data on 3 occasions. Why would this be?

Wi-Fi on London Underground connected but not working

I recently rejoined EE. Today I was on the underground and at every station my iPhone connected to EE auto Wi-Fi but the connection never worked - nothing would load or work and eventually any webpage would say there was no internet connection. There...

Can not receive calls

Can not receive calls but can still make them.Not on flight mode. Not on do not disturb mode.Have taken out and replaced my sim.Still a problem.Have tried calling EE but on turn phone for over an hr and still in a queue. 

My sim doesn't work in austria

I bought it at Uk, it works in uk but it doesn't work in czech, austria.

Roaming

Need help paid for roaming this morning now can’t make calls or receive calls and when I try to ring it’s in Turkish saying can’t make calls