Mobile Services

Esim has no service in China

Hi, i am currently in China with an esim card and I have  no services at all. Before came here I texted Roam INT to 150 so I am sure the roaming is on. The plan i am using is contract(but it will ends in about 10 days, on app,  as I switched to payas...

Roaming

I forgot to text 150 before leaving the UK.In Egypt for two weeks,need roaming in case of an emergency.

Missed calls

When people phone me they sometimes, not all the time, get ‘user busy’ even when I’m not. My phone doesn’t ring and it comes up as a missed call. I don’t have call barring or call forwarding enabled. Can you help? 

Can't Make Calls, Told Only way is to phoen tech team!!!

Exactly what i have put.I can actually call Vodafone numbers but not EE or EE customer services or tech support.The chat that i had to find in billing will not sort it and just keep telling me to call tech team!!No-one has answered on Twitter.What am...

Service issue

Hello, when I make a call I have a problems as other people have difficulty hearing me. Can you please resolve this issue for me and give me the reason as to why this is happening? 

Re: My phone locked up when trying to dial 999 and 112

Dis you get a solution? I am having this exact issue now and I’m really quite worried. On hold trying to get through to 150 now

My account has been barred from making outgoing calls while abroad

Hi  I'm on an extended holiday in barbados, I'm on a payg sim, when I try to retrieve my voice message I get an automated response advising that my account has been barred from making outgoing calls. I have loads of credit and I have an auto top up d...

Roaming

Roaming in Barbados

I am currently in Barbados and wanting to get a daily roaming add-on. I responded to the EE text on arrival but on trying to buy data I have a message ‘You are currently blocked from buying additional data - speak to the account holder’. But I am the...