Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Roaming

I'm currently abroad and activated roaming roaming plan but not working at all and no response from customer support they are least bothered. From 4 days trying to explain my situation but no one is willing to help me, I'm fed up as a EE customer. M...

Contact Us

So frustrating..... Used the 150 number for support - was sent a "visual link", basically just a reply message. My mobile and broadband connections are dire atm, makes work from home very difficult and also embarrassing. How can I get this sorted o...

Resolved! Voicemail

How to switch off voicemail

How to call

Today I started using an e-sim, but I can’t make a phone call even after I scanned QR and did setup. What should I do?FYI, I can use SMS and the internet.

Australia

Keep dropping my signal in Australia

SMS messages from some services / others not being received

In the past month or so, I've noticed some SMSs from some numbers an services not being received by me on my EE number. I can see contemporaneous messages from those others being received elsewhere OK, and indeed changing the SIM on my phone allows ...

Resolved! Phone only receiving the odd call

I have been advised that when people try to ring my phone they cannot get through. My phone has not rung, they don't get the opportunity to leave a message, and when I have checked this from our office landline there is no response. Strangely though ...

Resolved! Travel to NZ

I’m travelling to NZ for 6 weeks. What’s the cheapest way of getting calls and data so I have internet access? I’m thinking of just buying a cheap sim when I’m there as it looks like EE will charge me £25 a month! Thanks

In Poland - cannot connect to phone network

I am currently in Poland and my phone will not connect to 4G and I cannot make calls.I travel often in the EU (I have the Travel data pass) and this is the first time this has happened.I did get a text saying "welcome to Poland" but I cannot contact ...

If I have the 'Roam in EU' add-on does that mean I can use my phone in the EU?

I took out a new 24 month contract back in February and as part of my contract, I got the 'Roam in EU' add-on. I just want to double check that this means I can use my phone in all EU countries without paying the £2 daily fee or any additional charg...