Mobile Services

Account

I paid my bill through the app and they tried to charge the same bill via direct debit! And they cut off my line, I don't understand an operator that cuts off your paid phone number, I can't wait to change operator.

Can’t call between phones that are roaming.

My wife and I in France.  Both have EE phones.  Both got messages that roaming was active and we could use our minutes, texts and data as in the UK.  but we can’t callEACH OTHER. We had the same problem last time we were in France.  Called EE on that...

Wifi calling not working

I have 4 iPhones with EE sims. 3 work perfectly with wifi calling, one does not. I have zero mobile signal at home so wifi calling is vital. I’ve tried swapping the sims and 3 sims work in all 4 phones but the one sim works in none of them. The helpl...

Phone

International calls

Hi, I'm going through a visa application for Canada but my Phone keeps send the company im doing the visa through (from Canada) straight to voicemail. I have data roaming on, no spend cap, and followed a lot of other advice and add-ons to try and sol...

Add on for Australia

Hi I have an add on to use my allowances in Australia but now I am here it isn’t working without having data roaming on - is data roaming an extra charge or how do I go about getting this to work? Than