Re: Roaming abroad

Zemma · ‎28-10-2023

Hey,

I am PAYG and am heading to the USA. How do I go about setting up my phone so I can call/message home when I am away please?

Do I have to buy a pack or just make sure roaming is on and I get charged when I use it?

Does it automatically work abroad? Can I turn roaming on and off when I am there to help save costs and only use it when I call home?

Thanks!

XRaySpeX · ‎29-10-2023

Your 2 options are:

Don't switch your phone on or put it in Flight Mode & you can't be charged anything.
Switch your phone on & anything you do will be charged according to the link I gave you. As stated calls & texts are charged on a per-unit basis. You'll be offered some data add-ons when you land.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Chris_B · ‎28-10-2023

@Zemma You do not need to enable roaming on PAYG it’s already good to go, but you might want to look at THIS

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Zemma · ‎28-10-2023

Thanks Chris! So I don’t need to do anything? Are you saying it’ll automatically works as it does here in the UK?

XRaySpeX · ‎29-10-2023

@Zemma : No, not just like the UK. PAYG packs are not valid there. As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/usa.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Zemma · ‎29-10-2023

Ok - I am very confused now!!
So am I correct in thinking these are my options:

Do nothing and my phone will work automatically BUT anything I do, I will be charged for?

Buy a roaming add-on (not sure where to go for this, is it a particular pack for USA?) and everything else stays as it is?

Do I need to change/do anything to the settings on my device for either of these options?

bristolian · ‎29-10-2023

@Zemma wrote:

Do nothing and my phone will work automatically BUT anything I do, I will be charged for?

This. Your phone will work in the USA once you have used it in the UK first.

You will be charged as per https://ee.co.uk/help/mobile/roaming/roaming-costs - connecting to US networks & receiving text messages are free, but anything else - including incoming calls - will be chargeable.

XRaySpeX · ‎29-10-2023

Your 2 options are:

Don't switch your phone on or put it in Flight Mode & you can't be charged anything.
Switch your phone on & anything you do will be charged according to the link I gave you. As stated calls & texts are charged on a per-unit basis. You'll be offered some data add-ons when you land.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP