Mobile Services

I want to change my new ee number to put my ee old number

Can u help me do this 

Not receiving OTP in Italy with UK phone

I have just moved to Italy and used my UK phone to open a bank account. However, I am not receiving any OTPs. I have double checked the number with the bank, the country code (+44)  is included, restarted the phone, tried different mobile networks. N...

Call failed

Iphone 14, just returned from Singapore where i had an E sim. Think i need to “reset” so that i can dial 150 OR any other number and get through! All i get is “Call failed”. Do i need a new Sim? Can i reset my phone to get it back to original ee sett...

My phone has no signal and I have just landed in Spain I have reported this issu

I have reported this problem lots of times and I was told it was sorted , I have roaming set on my account and I have turned roaming on my phone and still have no signal I need this problem sorting 

Text messages

I’ve had a text twice today saying to turn phone off and back on 

150 and other numbers access

Can Someone from EE call me please??

Hi,I have no outbound calls - I can’t even call 150. And I don’t have a second phone to use. Currently the App is “down” so I have no access to the live chat function.Therefore I need someone to call me urgently - luckily inbound calls seem to be wor...

Roaming not working

      Roaming not working, have tried everything. It shows the network name and signal bar but no 4G/5G 

Can't recieve calls or texts

Don't know when it started, but the last call I managed to recieve was at the end of September, and the last Text I recieved was around the same time. Now I can't get reminders to my doctors appointments, or log into anything with two-factor authenti...