Mobile Services

Network

Hello I’d like to ask why I only get 4G service and not 5G I’m using an iPhone 13 Pro Max 

Being charged for picture messages (via text I guess)

Hi, naive question maybe. I am being charged for picture messages. Is that if someone sends me a picture, vice versa.. or go over a limited amount of words in a text, which turns into an mms? Any advice welcome. Jen 

Calls

The last two days I have had  calls from mobiles which I have not answered as I’m on do not disturb, when I call them back they tell me they havnt called, though I have the call logged on my phone..   I have also previously blocked one of the numbers...

Cannot make a phone call no help at all from chat

I have been unable to make a call from either of my phone lines for two days now. It doesn’t even ring just beeps three times then cuts off. I’ve been messaging the chat and get sporadic replies that don’t resolve it then they put me to the back of t...

EE wi-fi hotspot

Out and about in Dorset recently, I saw that an EE wi-fi hotspot appeared in my wi-fi connection field -see photo.I tried to connect to it but had no luck.  Am I allowed to connect ?  I am an EE customer PAYG customer....paying the princely sum of £1...

No service on my phone

Struggling to contact EE - I'm abroad and cant call or text!

Hi there - I'm at a bit of a loss as I can't call or text EE (tried 150 and various numbers) as I'm abroad. I received a text saying 'roaming' was on and got an initial flurry of texts, but then it seemed to switch off and now I can call or text anyo...

Not registered on Network

HELP. I've switched to EE since around Aug/Sept. Can't call out or receive calls! I'm waiting for very important calls and nobody can contact me. I'm paying for a service I'm not getting! I need this resolved ASAP. I cant contact EE using 150 or the ...