No signal Italy

[Jberger]

I have zero signal now in Italy. There must be a problem with their partners here.  I can’t text or call anyone unless Wi-Fi. My husband got rushed to hospital and I could t call to see how he was.

I went to settings and parental but it shows nothing apart from age restrictions etc.  Do I need a new SIM card? How can that be possible in italy!

thanks for anyone that replies

[Jberger]

This does not work, when I go on to parental controls and nothing to choose

[XRaySpeX]

@Jberger : No wonder! That thread you latched onto was over a year old. You should've stuck to your own thread as you did here.

[XRaySpeX]

@Jberger : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free. 

[bristolian]

Has your phone worked abroad previously? Did you receive a welcome text message on first arrival?

[Jberger]

Yes was receiving messages from EE but now nothing

[bristolian]

If the phone has previously worked abroad, that demonstrates roaming is active.

Try toggling flight mode, restarting your phone or manually selecting an alternative local network.