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Roaming

Leila87
Visitor

‎23-12-2023 10:22 PM

Can’t get roaming in USA 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎23-12-2023 10:35 PM

@Leila87 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

‎23-12-2023 10:37 PM

You've not said, but I would assume "can't get roaming" means you have no local network connection in the US?

Did you receive a welcome text message on arrival abroad?

Are you on PAYG or pay-monthly? If on PAYG, did you use your phone in the UK before leaving? If on pay-monthly, did you enable roaming by texting ROAMING to 150 before leaving the UK?

If your symptoms are something else, please explain.