Mobile Services

Need help. Need to speak to a member of staff

Hi.How do I speak to a member of staff on a live online chat?

Roaming

I have roaming as an inclusive extra on my all rounder plan. Do I have to text 150 roam to activate the extra before I leave the UK or does it update automatically when I first use it abroad.

Resolved! Roaming charges - need clarification on £2.29 per day vs. Roam Abroad Pass

My account add-on states: £2.29 per day for EU roaming (which cannot be removed).If I take the option for a 'Roam Abroad Pass' for £15 (just for the time I am away) does this 'disable' the £2.29 per for EU roaming. I see no logic in paying twice.

Resolved! "!Couldnt send text message!" to 5 digit sms number

Some texts do not send to the short sms numbers. For example, Trying to opt out of promotions sending STOP to a short number usually 5 digits. I get an exclamation mark with 'Couldn't send massage'. Message centre number in settings is +447958879879....

call 150 from India

Hello all,when i travel from UK to India, i bought new sim in UK(since i was using only Lyca Portugal sim) ; after i reached India, i tried to recharge from EE.co.uk using my Euro credit card but, the payment was failed. then i tried using https://ww...

Voicemail

Can anyone help. I keep getting voicemail notifications but I don't and have never had voicemail turned on. Every time I ring the number there's nothing there. But I am getting multiple notifications a day. It's driving me insane. Thanks

Using while abroad Indonesia

I paid £40 before leaving for an overseas trip and was unable to make it receive calls.

Resolved! I did not text roam150 when I left the Uk. Is there anything that I can do ?

Resolved! Poor signal

Hi. I have had EE for years as the signal in our house is great. Over the past few weeks it has become terrible. Most of the time my signal is on one bar. Anyone got any ideas please? It is driving me nuts. People can’t hear me when I talk to them an...

Re: No internet when on a call

Hi, did you manage to sort this as i am having the same problem

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