Phone suddenly not recognising my sim

[Karen19811]

This morning I had switched on my phone and noticed that I  the top left hand corner it says no sim no service, I have tried removing the sim making sure that it's not bent, dirty and dusty but still no luck. Please can you help me I need the sim to be working as gotten hospital appointments to go to and awaiting results

Karen 

[Christopher_G]

Hi @Karen19811 

Could you try restarting your phone? Are you able to try the SIM card in another phone to see if it's working?

Chris

[Karen19811 · Accepted solution]

I have managed to sort it now tried in another phone and was working, so
put it back in my phone and it started working again. Thank you anyway I
had done everything but didn't think to try in another phone, thank you

Karen

[James_B]

Thanks for letting us know, @Karen19811 🙂

James

[Elizabeth2509]

Did the sim still not work in the phone ? Just the other phone ? Did your service and sim come back on with the phone it was in 1st time ? Or just the second phone ? Ty 😊 

[Karen19811]

The sim didn't work in another phone so rang up ee and they checked, and
it's just the sim and they have sent me out a new sim card. Hopefully I
will get it in the next few days.