Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Resolved! Can I activate a new prepaid plan abroad?

I am currently in europe and someone from my family has sent me a simcard from EE. He activated the sim for me in the UK but added no plan to it. Can I now top up my sim card and buy the prepaid plan abroad. Or do I have to activate every new plan in...

Spend cap on children's phones

I have set a spend cap on each of my children's phones through my log in. Is it safe to assume that they can't then increase it themselves without me knowing?!

Changing voicemail greeting from USA

Hi - can anyone help??is it possible to access my voicemail and change my temporary greeting while in the USA?

Roaming Spain

Hello hoping to get some advice my teen is currently in Barcelona with school, prior to his trip my husband arranged for him to have access to roaming whilst he is away. He has been there since yesterday and so far has not been able to connect to a n...

Re: Wi-Fi calling - with roaming pass

Short answer.....It sounds unconvincing but I am now convinced after a month in the US that the roaming pass doesn't work for WiFI calls

Re: Can’t make or receive calls

Hi there, Since Friday I have not been able to ring anyone or no one can ring me. I have WiFi calls on and can ring people on WhatsApp

Re: Roaming

Hi. I am abroad and urgently need to add on a roaming bundle. It is not an option to call or text as my phone has zero signal

Data

Hi. I’m in Ukraine. Have loads of data on my phone, however getting text messages stating my data is used up and need to add more. Also calls to uk numbers are not connecting, previously was ok!! have complained to Customer Service and still awaiti...

Cannot activate travel pass add on in Ghana

Purchased travel data pass but I am unable to make calls from Ghana.I have activated Roaming via 150 and am a monthly bill payer (Uk)

Timescale for new lines

Hi, I joined EE from Vodafone in Dec, I have my Apple Watch cellular connected to my plan, and wanted to connect my Amazon echo device also, but customer service say I can’t have a new line as used them it with watch connection and not been with th...