Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Lost Phone, but need texts to gain email access, can I forward texts elsewhere

I've lost my phone abroad and cancelled sim. But I need to get to my email, can I forward my texts to my original number to another uk phone number so I can get the authentication pin for email? Is this something I can do in the online portal or i...

Resolved! Upgrade

Live chat upgrade

Resolved! Voicemail

I am unable to turn voicemail on and off from my handset.I went to an EE shop this morning and they were also unable to what the cause of the problem was. After them contacting technical support I was placed in a queue then after 10 minutes the call ...

No service in usa unable to make or receive calls roaming on

Resolved! Will I be able to receive calls and texts while in the EU?

I am on a 30 day sim plan. I have enabled roaming, but I do not want to incur any charges while abroad, so have set my spending cap to £0 (and won't be purchasing a roaming add-on). I will not be making any calls/texts, but I was wondering if I will ...

Roaming doesn't work

I have a roaming pass and have used SIM for my UK phone in EU before. Now in France and can't connect to local network. Can't contact 150 as phone/text doesn't work ands EE have no other way to be contacted. This is not the first time this has happen...

Resolved! Using data on a cruise

Hi I am going on a cruise for the first time around the Mediterranean and don’t know if I should get the WiFi package or use roaming on my phone I need some ideas as don’t want to be able to face time and use the internet and play games without costi...

Calls and texts not working

Hi. I’m in France. Have the Roaming add on, can use data, receive calls and texts but can’t call out or send messages. Can anyone help?!

eSIM Not Working Overseas

Hi,I'm using an iPhone SE with EE eSIM (monthly contract) and a local Ecuador SIM.Last time I was in the country this worked really well, I could use the Ecuador data for all calls and internet use and still receive text messages on the EE eSIM (code...

Roaming in Egypt

I am going to Egypt for 2 weeks is there a roaming package that covers Egypt