Mobile Services

Unable to receive a call from Singapore

I have an important call from Singapore, but they informed me that they are unable to reach me. My network is great and can receive a local call. Could you please advise this issue?

Receiving text messages in Nigeria

Hi, I'm in Nigeria right now and didn't get my roaming arrangements sorted out before leaving the UK. I don't have any service at all on my device and would like to receive text messages on my phone as I need to receive One-time password (OTP) for i...

Re: Call waiting does not work

My call waiting doesn't work.I have checked the setting and it is showing as switched on. iPhone 23

Resolved! EU roaming

Hi I’m going to Turkey in July. Part of my contract add ons is a £2.29 roaming charge a day for EU but does that apply to turkey too?

call from middle east

Hi,I have EE account for UK use - i am currently working in middle east - is there an add on to allow use of EE to allow phone calls back to UK.

Date in Isle of Man

Whst do I text to access my date in the Isle of Man with a 10 pound weekly pack

Resolved! Roaming

I don't understand the new roaming charges and system. WE used to pay a flat fee of 310 when we were away for a month and then cancelled it when we can back. Now we have opted for roaming and we've been away, do we have to pt out on our return?

Roaming not working in USA nor am I able to make WiFi calls - advice please

I’m travelling in the USA and have a roaming package but it’s not working. ( I have used this package without problems in Europe.)I cannot make WiFi calls either so unable to contact EE. I have reset the phone several times, tried manual network sele...

Am in Colombia - how do I set up my phone ?

Hi I am in Colombia and forgot to do the 150 to ROAMING before I left . Please help as I use to need to use my phone for calls ,data, etc The travel pass has been activated on my account.Thanks

World Daily Passport not working after I travelled

I texted WORLD PASSPORT to 150 before travelling but the roaming passport is not working after I arrived in Asia.Customer service haven't been able to help because I don't remember my customer service password. What can I do? I received this message:...