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Discussion about Mobile services, like roaming, calls, messaging etc

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Resolved! Can I activate a new prepaid plan abroad?

I am currently in europe and someone from my family has sent me a simcard from EE. He activated the sim for me in the UK but added no plan to it. Can I now top up my sim card and buy the prepaid plan abroad. Or do I have to activate every new plan in...

svee11e by • Investigator
  • 608 Views
  • 1 replies
  • 2 Helpful

Spend cap on children's phones

I have set a spend cap on each of my children's phones through my log in. Is it safe to assume that they can't then increase it themselves without me knowing?!

Roaming Spain

Hello hoping to get some advice my teen is currently in Barcelona with school, prior to his trip my husband arranged for him to have access to roaming whilst he is away. He has been there since yesterday and so far has not been able to connect to a n...

CF1977 by • Visitor
  • 517 Views
  • 2 replies
  • 0 Helpful

Re: Roaming

Hi. I am abroad and urgently need to add on a roaming bundle. It is not an option to call or text as my phone has zero signal 

Data

Hi. I’m in Ukraine. Have loads of data on my phone, however getting  text  messages stating my data is used up and need to add more. Also calls to uk numbers are not connecting, previously was ok!! have complained to Customer Service and still awaiti...

Timescale for new lines

Hi, I joined EE from Vodafone in Dec,  I have my Apple Watch cellular connected to my plan,  and wanted to connect my Amazon echo device also, but customer service say I can’t have a new line as used them it with watch connection and not been with th...

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