Mobile Services

Roaming not working in San Francisco

Not sure if this is the right forum - there wasn't one for roaming. Mine was set up for me by EE with the £25 add-on charge. I have a Samsung galaxy A12. Roaming is on. Nada. Been here 3 days now. Plenty of bars of signal most of the time when I'm ou...

Re: Contacting EE from abroad with a phone that won't work

Can anybody help with a way to contact EE from abroad? My phone appears to be blocked as nothing at all works now and i'm still away in italyI thought there may be an online chat option but that doesn't seem to be working, I need top up my phone 

Mobile data not working in Germany! ?

Hi there, I am in Germany and tried to use google maps earlier and to my surprise and extreme inconvenience found the mobile data DID NOT WORK. I am paying for 100GB data per month including European roaming and find this inexplicable. Can you pls he...

No connection

Got a phone and sim, pay monthly. Sim isn't working, called and the person I spoke to said it could take 7 days. Is been over a week and phone still not working. I got it so I can use it instead of buying credit every week.Got the phone but can't use...

personalised number

I have been wanting to go back to an old phone number I had during school time and I know that it is not associated with anyone at the moment. I understand that getting a new phone number means it gets pulled from a pool of available numbers however ...

how can i view all calls and texted made and received

Not Reciving OTP on my sim

Hi buddies, I hope you are well, I am using my sim since september 2023, in forign country, I charged it in september 2023, till now I was reciving otp, but now it is stopped, is there any solutions., thanks

Update my sim from BT to EE offer

Hi there,I have basic EE mobile sim through a upgrade from BT to EE broadband, I was offered basic 1 month rolling , but I would like to go for the essential  but the website giving me error that I can’t have a new one.who do I contact for this? 

simply tragic

After 20+ years a customer (121, organe, ee),  and even agreeing to pay additional monthly charge to get data gifting enabled for my daughters line after it was lost during a handset uograde last year, and after speaking to EE on multiple occasions o...