Mobile Services

Roaming Spain

Hello hoping to get some advice my teen is currently in Barcelona with school, prior to his trip my husband arranged for him to have access to roaming whilst he is away. He has been there since yesterday and so far has not been able to connect to a n...

Re: Wi-Fi calling - with roaming pass

Short answer.....It sounds unconvincing but I am now convinced after a month in the US that the roaming pass doesn't work for WiFI calls

Re: Can’t make or receive calls

Hi there, Since Friday I have not been able to ring anyone or no one can ring me. I have WiFi calls on and can ring people on WhatsApp 

Re: Roaming

Hi. I am abroad and urgently need to add on a roaming bundle. It is not an option to call or text as my phone has zero signal 

Data

Hi. I’m in Ukraine. Have loads of data on my phone, however getting  text  messages stating my data is used up and need to add more. Also calls to uk numbers are not connecting, previously was ok!! have complained to Customer Service and still awaiti...

Cannot activate travel pass add on in Ghana

Purchased travel data pass but I am unable to make calls from Ghana.I have activated Roaming via 150 and am a monthly bill payer (Uk)

Timescale for new lines

Hi, I joined EE from Vodafone in Dec,  I have my Apple Watch cellular connected to my plan,  and wanted to connect my Amazon echo device also, but customer service say I can’t have a new line as used them it with watch connection and not been with th...

Re: Using phone in united Arab Emirates

Hey I have that exact issue I'm in the uae but I can receive or send texts especially verification messages. I pay monthly is there a work around

0333 numbers whilst roaming in EU Spain

I have been charged £1.91 for phoning a 0333 number whilst in Spain although I have roaming included in my plan. The charge was apparently for 5 min 38 sec although I made  2 x calls  totaling 16 min (11 min & 5 min). Everywhere I look it says calls ...

How can I make call from Dubi