Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Content lock

I have tried calling 1818 but it said that my credit card (not debit) is not usable for proving I’m over 18 and I also went to the EE store asking to remove content lock and it still hasn’t worked after 24+ hours

Roaming

I need a day add on

Re: Eu data roaming not working in Netherlands

How do I get data roaming working in the Netherlands now.

Can't receive WhatsApp code

Hi I can't receive WhatsApp code on my daughters EE payg sim, they say it is an EE issue. Are there any settings I need to change? I can make and receive calls/messages/data so sim is active and has credit. Any ideas??

Resolved! No service

There is "no service" on my phone today all day. Has the SIM been blocked for some reason? I have restarted my device and have also installed the security updates. I am unable to call 150 for help as the SIM is not detected on my phone. The chatbot o...

No cell service

My daughter phone stopped working.

Resolved! Voicemail notification will not disappear even though there’s no message

Hi, can anyone help.I’ve getting voicemail notifications even though there’s no message.I’ve done a soft reset.I’ve had someone ring my phone, leave a message and I’ve listened to it and then deleted it and that didn’t work.I’m not sure what else to ...

Resolved! Charges for texts with emoji’s, photos on EE essentials?

Hi, I’ve just signed up for an EE essentials plan. I noticed it says you may be charged for texts with emojis, photos, pictures or group texts. Is this true? And if so does it happen if you’re using iMessage? I use these a lot so may need to cancel t...

WiFi Calling

My Samsung Galaxy A12 will not work with WiFi Calling - Should it?

Resolved! WiFi calls

hi there,hi there,I am currently working offshore I have full Wi-Fi connection to Starlink and I’m able to browse the Internet and make a WhatsApp calls without any issue. However, I am unable to make Wi-Fi calls or to receive any text messages. I ha...