So not only did I receive a call regarding a sim upgrade and the usual chit chat. But they were able to send a request for a password change that came through on the email they held for me. Not only did the email look legitimate, it actually shows as coming from the exact same email that the legitimate email from EE comes from when I request a password change directly myself. The same fraudsters texts come through the same text stream as EE's.
EE have no record of these messages ever being sent but the text details, the email details are identical in every way other than coming from EE.
Now to me this suggests that if EE don't know where these messages and emails are coming from while using their details, their identical emails that it is EE and their system that have a security problem!!
While the EE advisor that I spoke to regarding the call and security was very helpful in some ways, there was no genuine way that I could tell here apart from the fraudsters other than her recommendation to notify the bank.
She appeared completely unaware that EE may have a massive issue.
If you think I helped please feel free to hit the "Thumbs Up" button below.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
It's easy to spoof an email address, you'll need to look into the headers and see where it's come from. Receiving a near identical email does not imply EE have a security problem.
If you think I helped please feel free to hit the "Thumbs Up" button below.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
I'm sorry to hear that you've received a call and an email purporting to be EE. I recommend following @XRaySpeX's advice posted above. If you have any concerns about the security of your account, I recommend speaking with our customer support team again, so they can check everything from our side for you.
