Texts and calls not happening in UAE even with roaming add on

[Qgh]

Hi

i have the roaming package but nothing is working except emails using hotel wifi.  No texts, messages or calls in or out.  I’m now being charged for something that either wouldn’t work anyway or isn’t working for a reason.

anyone any clue or we can you help as I can’t text or phone you…….!!!!!

[Schockwave]

Hello @Qgh ,

Welcome to the community,

Are you on contract or pay as you go?

If on contract, did you enable roaming on your account? No need to do this if on pay as you go, as this is auto enabled.

You will have to ring customer service to get roaming enabled if on contract, see my signature of ways to ring customer service.

Do you have a signal? If you have enabled roaming on your account, then try turning phone off and on, look manually for a signal to see if there is one.

Just buying a roaming package, does not enable roaming, you need roaming enabled on your account.

[bristolian · Accepted solution]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.