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Calls are not going through

Admin49
Explorer

No one can call me and I can't call anyone either. But my phone is always switched on and my account is topped up, the connection shows that there is a connection, texts also come. What could be wrong?

3 REPLIES 3
bristolian
EE Community Star
EE Community Star

What happens when you try making a call? Same question for sending a text message.

When did you last restart your phone?

Text messages are also not being sent. When I try to call someone, the call is immediately cancelled and there is not even a dial tone. I have already rebooted the phone several times.

@Admin49 , when did you last make a chargeable call or text? It looks like your phone may have gone into hibernation:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.