Mobile Services

Can receive SMS but not Calls while in Canada

Hi,  My husband was able to received calls the morning after he arrived Toronto, then he changed it to a Data roaming sim so he has data while he is in Canada. But he tried to change it back to his UK sim so he can see who called but it didn’t work. ...

I saw text add on. Want add texts to contract for vietnam

We flew to Vietnam for a Qatar and wall Stars trying to set up the phone I saw a add-on for 500 texts worldwide I can't seem to find that now and only have the option to sell calls but don't trust the service as we have no connection no calls no text...

Call history

I need my call history for a date in 2019 five years ago I am being told this information can’t be provided by ee even if I used a SAR that will only show six to twelve months of call history any ideas 

No 4g roaming

I am in Colombia and everything is enabled on my phone and I bought a travel pass but the only thing that comes on is 3G which is so sporadic no way to use it properly. I know there is 4g available because my friend who lives here has it. Any suggest...

hello i am abroad from uk and i want to roaming my number

Wifi calling not connecting on cruise ship

I am on a cruise and according to the ships help desk there us no reason why I shouldn't be able to use wifi calling. I have done everything correctly at my end and wifi calling is switched on. I have toggled flight mode on and off and switched my ph...

Roaming not working in USA

Hii am in the USA and my roaming is not working.i cannot dual 150 or call the technical line from my phone.i have tried using my hotel phone and it just gives the message that the number I am trying to dial is not availablecan anyone help please?

Sim not working in laos

Before i went travelling i changed my sim to pay as you go. Now it says my sim is not connected to any network so i cant recieve calls or texts . When i try and top it up i cant as it wont send my code to 150. I need the sim to work for two factor au...

No signal in laos

Hello, I am currently travelling asia and have changed to pay as you go to keep my number as I need it for business reasons. I have put my sim in (currently in laos) and no mobile network comes up. I need to send a text every 3 months to keep my numb...

international call to canada

I have a plan can make the international call for 500 mins, while i found that i cannot call to Canada. My account number is ****. Please help to advise