Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

New hand set

Can’t make or receive calls

Resolved! travelling central america

My son is travelling central america. He has a contract with EE. We would like to add on so he can call and use roaming. How do I do this?

Resolved! Cannot receive authentication text messages from various services

Last night I realized that I am unable to receive authentication texts for both Activision blizzard and EA, i contacted those services and they have both said that the messages were sent and it was an issue with EE, this morning i called 150 and afte...

Hi

Hi I have cyber security on my mobile, keeps sending me reports saying inappropriate content then when I check it. Saying Failed to invoke constructor je'c()' with no args.. from twitter X.

Hi, I'm already in New Zealand but forgot to text ROAM to 150. is there any way

Resolved! Travel

Is there extra charge while in jersey channel Islands

Resolved! Travelling abroad

Hi mi a travelling to japan in November and will be there from the 6th Nov to 12th Nov then I am travelling to Sydney australia for 9 days and finally finishing up in Japan for 4 days.I would like to know if there is a good plan I can use on EE that ...

Can't receive calls, nor send and receive in EU

This has been an issue since I noticed it in July 2023, when I was unable to receive calls when I went to Greece. Roaming was all set up but figured I didn't do it correctly. Poland in September, same issue. Definitely wasn't me and something is wron...

No network coverage in US

My partner and I (both on EE) are currently in Florida and have no network coverage despite having mobile date and roaming services turned on and an active monthly roaming passes.

Re: Text messages and calls not working in USA,

My partner and I are having the exact same issue we aren’t able to use our phones without being connected to wifi and we have the roam abroad pass / roaming switched on in our phone settings.