No solution found agents at EE are highly incompetent don't know their own products and sell it to the clients my credit pay as you go was eaten up GBP 20,-- lost in 3 days hardly made any calls or texts from abroad Bahrain.
Called EE long distance call the EE agent Matthewadvised go for the monthly payment one year basic contract where you can make calls and receive calls plus text,ill advised by Matthew.
I opted for it in good faith and set this up , once it was set up no connection to the mobile network in Bahrain, called again spent a fortune on int calling, was told by the lady you have to be in UK to activate this new monthly contract thing as it will not work in Bahrain, it cannot be reverted back to pay as you go I was told and no explanation why the credit was eaten up, my connection was not in hibernation confirmed by EE agent .
Trudie a reliable service oriented EE agent who had resolved my issue last time wrote to her she responded that we can send you new sim at your UK address you need to insert it and make calls and text to activate the new SIM, I will be in UK not before mid June ?? stuck this is the level of service and competence unbelievable
EE supposed to be largest UK provider shameful to say the least can one get any compensation and engage OMBUDSMAN for it if its worth anything any advice from the EE community
Thanks
FB
