Unable to text phone - I am deaf

[Peace23]

trying to textphone. SMS keeps saying failed. I am deaf.

Can you advise what I can do?

[Schockwave]

@Peace23 , Have you checked here:

https://ee.co.uk/help/contact-ee/account-billing/mobile-phone

There is a way of contacting them for deaf people, hope this helps.

[Peace23]

Hi, Yes, its the number in that link that you sent that I'm trying to Textphone 😞

[Katie_B]

Hi @Peace23. 

I would love to help.

Are you able to send other texts OK?

Katie

[Peace23]

Hi Katie, I can send texts to my sister ok but I cant include any photos. Just not sure whats going on with all this. I dont really understand it.

[Katie_B]

Thanks for getting back to me @Peace23. 

Are you pay as you go or pay monthly?

Is your mobile with BT or EE?

Katie

[Peace23]

Hi Katie, Pay monthly and I'm with EE

[Katie_B]

Thanks so much for confirming @Peace23. 

Are you using the app or calling from your text phone?

Are you connected to WiFi?

Katie

[Peace23]

Per chatting with you right now, I'm on the EE website on my laptop. When I am trying to text, it is directly from the phone - always text from my phone directly

[Katie_B]

Hi @Peace23.

I'm not sure what could be causing this. 

Have you previously been able to use the service OK?

Katie