Service not working abroad

[SenamAhadzi2]

I have walked through the guide to set my phone up. I’ve set restarted, set my phone networks to search manually, but I can’t get any service. Not even Bars, I have no network. Very disappointed as 3 and Vodafone connect with ease 

[SenamAhadzi2]

Hello I’m having this issue can you help

[XRaySpeX]

@SenamAhadzi2 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

[SenamAhadzi2]

Hello, they are activated. I’m on a pay monthly. I’ve turned my phone on and off, activated roaming in settings but I still get no service. When I arrived I received a text to say I could use my data as normal but my service then disappeared and I have been unable to use since

[Christopher_G]

Have you tried manually searching for a network on your phone, @SenamAhadzi2?

What kind of phone do you use?

Chris

[Greenone1]

iPhone 14