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Roaming pass

Hazellsoan
Investigator
Investigator

‎02-05-2025 03:23 AM - last edited on ‎02-05-2025 08:25 AM by EE Community Moderator

I am currently in NZ and my Roaming Pass was working fine up till a few days ago (and my contract is till end June) but now EE have somehow removed it and calls and data now cost dear. I have spent hours on their website trying to find out where it has gone and how to retrieve it, but without any success. Their Live Chat bot option has gone too and you cannot even email them, phoning UK is only option ,which I am sure will cost money too so I dare not.  If ithis Roaming Pass is not reinstated I suspect I will be changing provider when I get back to UK as I am NOT amused. I paid for this add-on and it has been taken off  mid use while I am abroad. 

 

 

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎02-05-2025 09:03 AM - edited ‎02-05-2025 09:23 AM

@Hazellsoan : Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Which EE plan are you on & when did it start?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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