Mobile Services

How not to lose number

Hi, i received the following text from -ee- week ago:“Hi, as you haven't made a chargeable call/ text or used data for six months, you will now lose any remaining credit (as per our terms and conditions). Your number will also be disconnected in the ...

Change number

I want keep my lebara number how do I do it. I received my new ee SIM card today. Is it possible to change my ee number to my old SIM card number

Turkey roaming

Hi guys,I’m currently in Turkey but I haven’t activated my roaming prior to leaving the UK. To set up Roaming I need to text 150 but my messages aren’t going through. any other way around this ?I have access to wifi

eSIM transfer

Hi everyone,I was just wondering if it would be possible to transfer over my eSIM (ee business to a different phone), if so how quickly can I transfer it back to the original phone (if there is a time minimum or anything). I saw multiple sources - so...

Data says “searching “ issue please help asap

So today I woke up and my data 5g has dissapered and it says “searching “  I have turned off my phone turned it on i have took my sim out and put it back in but nothing seems to work I’ve checked that I have the latest IOS download and it’s all up to...

esim

HiI had problems transferring from hard sim on iPhone 11 to e-sim on new iPhone13 and now cant seem to retry this as the new phone says the old sim on the old phone does not support e-sim transfer Is this because you only get one chance and now I nee...

Who active my romingdata when I'm aboard

Roaming

I can't add on plan with data on abroad 

Coverage in Stacksteads

Update: 03 May 2024 Our engineers have been working with the council to complete the legal negotiations. However, due to circumstances out of our control, we have experienced a further delay and expect all legal steps to be completed by the end of Ma...