Unable to make or receive calls

dcarr25 · ‎14-07-2023

I am on a contract with EE and currently I'm unable to make or receive calls.

Data and Wi-Fi is working fine.

I have tried all of the usual recommendations:

- Turn Airplane mode on and off

- Turned phone on and off

- Removed and reinserted SIM

- Reset network settings

- Confirmed I have carrier settings defined correctly, can see I am using EE 4G

- Call forwarding is not enabled

When I try to make a call to mobile or landline it simply refuses to work.

Any advice for resolving this please?

Northerner · ‎14-07-2023

Hi @dcarr25

Are you abroad? If so have you tried adding+44 to your numbers?

If you're in the UK use Skype and the number in my signature to call EE, or use EE live chat.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

bristolian · ‎14-07-2023

Try toggling your phone down to 2G/3G to see if this makes any difference. Are you in the UK or abroad?