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Re: Can’t make phone calls or text abroad

Lynseybee86
Visitor

‎14-07-2023 04:42 PM

Hi, I’m in Tenerife and have full signal as well as a roam abroad pass. But cannot call or send a text. When I try to call anyone it tells me this option is not available. Please advise, thank you! 

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎14-07-2023 05:18 PM

Hi @Lynseybee86 

You haven't activated roaming on your account. 

Use the number in my signature and call EE on Skype to activate, or use EE live chat via your account.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
bristolian
EE Community Star
EE Community Star

‎14-07-2023 05:57 PM

if you have coverage displayed, this suggests a connection to a local network. Did you receive a welcome text message on your arrival in Spain?

Try manually selecting an alternative network, to eliminate an issue with that specific one.

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