Roaming abroad plan and I cannot make calls to the UK

[leandro037]

I am in Germany. I cant call EE help center, check my voice mail, or call back home. I purchased the Roaming abroad plan... Can someone advise on a solution?

[bristolian]

Irrespective of your billing add-on, did you enable international roaming before leaving the UK? This is usually done by texting ROAMING to 150.

It is that which enables access to foreign networks - which is required in order to make calls, send texts or use mobile data.

[Northerner]

Hi @leandro037 

Use Skype and call EE on the number in my signature. 

Or use live chat via your online account. 

As @bristolian said you need roaming activated on your account.

Thanks