Unable to make or receive calls

[dcarr25]

I am on a contract with EE and currently I'm unable to make or receive calls.

Data and Wi-Fi is working fine.

I have tried all of the usual recommendations:

- Turn Airplane mode on and off

- Turned phone on and off

- Removed and reinserted SIM

- Reset network settings

- Confirmed I have carrier settings defined correctly, can see I am using EE 4G

- Call forwarding is not enabled

When I try to make a call to mobile or landline it simply refuses to work. 

Any advice for resolving this please?

[Northerner]

Hi @dcarr25 

Are you abroad? If so have you tried adding+44 to your numbers? 

If you're in the UK use Skype and the number in my signature to call EE, or use EE live chat. 

Thanks 

[bristolian]

Try toggling your phone down to 2G/3G to see if this makes any difference. Are you in the UK or abroad?