Stuck at press button when calling 150

[FeriZsolnai]

I brought my number from O2 to EE last month. In my profile, I can see my broadband, and my xbox gamepass, but I cannot see my mobile and the apple music subscription that came with it. So I tried to call 150 (and every other available number to EE).

It says when I press 1 for mobile phones, "Sorry, that's not on my list. Let me give you those options again."

I tried chatting through the app, but they said you have to call support, because apparently whoever works there cannot comprehend the sentence "I cannot call because I'm stuck at the choice."

Any suggestions?

[Katie_B]

Hi @FeriZsolnai. 

Thanks for coming here. 

Have you tried linking your mobile to your current EE online account?

Katie

[FeriZsolnai]

Yes. It says it's linked to another online account which I don't have. When I bought the broadband, they mistakenly created two accounts, but through several phone calls they closed the wrong one and kept the right one. It seems they didn't, after all. But it doesn't matter because I can't call them, and there is no other way to contact them, except the chat in the app, in which they say, call them.

[Katie_B]

Hi @FeriZsolnai. 

Thanks for confirming. 

When you call 150 do you select option 2 then option 1? if yes, is this when you are stopped from going any further?

Katie

[FeriZsolnai]

I can press any button, it just keeps saying "Sorry, that's not on my list. Let me give you those options again."

[Katie_B]

Thanks for getting back to me @FeriZsolnai. 

I have sent you a private message. 

Katie