I am currently on 5GB data, I do not use that much

[neutronwrangler]

I am not able to use even 5GB because there is no signal where I live and so I use WiFi calling and WiFi data. My contract is coming to an end and I am being forced to choose a contract with more data.

This is a 30% increase.

I am not happy - I do not want to pay for 10GB. I would rather pay for 2, that's all I manage to use in a month.

To add insult to injury, when I press Choose this plan I am taken to a generic upgrade page where 10GB for £9 is not even an option. The cheapest is £10 - 45% over what I am paying at the moment.

Does anybody have a recommendation for a supplier with low data included? Must have the facility to do WiFi calling of course, none of the networks have any level of signal here. I used to have to walk up the garden to get anything. 2FA was a dead loss, mostly the prompt would expire before any SMS message arrived

[Schockwave]

Hello @neutronwrangler ,

Welcome to the community,

You do not have to upgrade, you should be able to keep the same plan, I would suggest speaking to customer service and let them know that you do not want to change your plan.

[neutronwrangler]

Thanks. I am coming to the end of a 2 year contract, currently at £6.88 per month, which the cost of has been increased twice (I think it started out as £5 for 5GB).

The wording of the text that arrived, and the page linked to from that, is that my plan is no longer supported. If I do nothing I will move to 30 day rolling at £12 pm for 10GB, or I can choose to upgrade. The upgrade options start at 10GB minimum.

I'll try customer service

[Christopher_G]

Hi @neutronwrangler 

I think you're doing the right thing in speaking with our Customer Support team. Hopefully, they can help you get this sorted.

Let us know what happens please.

Chris

[Chris_B]

@neutronwrangler It’s not just data that you paying for it’s also the unlimited calls/texts that the tariff gives you.   You might not use the data allowance when at home but away from home you can.   I get unlimited data because I have EE broadband I would never have a tariff that would give this because at best 40-50Gb will do me and I use wifi most of the time.   

[neutronwrangler]

I gave up after half an hour on hold. Asked for a PAC code online

[neutronwrangler]

All I want is what I have now, for the same price, I have already had an
automatic increase above inflation a few months back.

Since I was forced off Plusnet mobile on to EE things have just got
increasingly expensive with added stuff I can't use

I've now moved to iDmobile

[bristolian]

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@neutronwrangler wrote:

I've now moved to iDmobile

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ID Mobile is a piggyback operator using the 3 network. If cost is your primary focus, then EE is rarely going to be the best choice.

[neutronwrangler]

Indeed, I prefer small companies fronting a larger network, they are much more reactive. Three has got a good rep and their coverage here is as good as anybody elses (ie not good but they offer WiFi calling). I was with Plusnet, piggybacking EE. When they shut down EE did a price match so I went there. Unfortunately today has brought me the realisation that EE don't care about me - it has taken me all day to find out that I can't find out why they offer me an Online Exclusive deal that does not exist.

I'm afraid it's goodbye and thanks for all the fish.

[PhilSmith3]

I'm in the same situation as you. Ex Plusnet customer who moved onto the 5gb EE essentials tariff in 2024 for just £4 a month on a 30 day contract. It went up nearly 40% to £5.50 earlier this year and now they're telling me that the tariff is being withdrawn  and replaced by either a £7 25gb plan on a 2 year contract, or a £9 20gb plan on a 30 day contract. Both of these would increase by £2.50 next March. If I take the £9 plan that'll be £11.50 next year, a 178% increase in 2 years. 

Interestingly, I also have a 125gb plan with EE, but they're not relacing that one and won't let me change to the new 20gb or 25gb plans as they're less than the current £14.50 cost. Clearly they won't let me downgrade, only upgrade, so it's all about making more money out of you.