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Roaming tariffs, Ukraine

Kristie23
Investigator
Investigator

‎24-01-2023 05:35 AM

Hi there. I have got a little bit confused with roaming tariffs while being abroad, in particular in Ukraine. I have received two different messages: the first one with tariffs (received from EE), and the second saying that it's free of charge to use calls, data and texts in Ukraine (received from 1024 phone number). Can anyone help with it? It will be much appreciated!

 

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14 REPLIES 14
anastasyavoronk
Investigator
Investigator
In response to Katie_B

‎01-03-2023 10:18 PM - edited ‎01-03-2023 10:35 PM

Hi Katie, on 24,02 I made a call to Ukrainian mobile number to my mom. It costed 3£. On 27 and 28,02 I called to my husband from Ukraine I was charged 27£. After all money was taken off my account I couldn't contact with anyone, it says " not enough credit". Non of this has not been refunded.

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anastasyavoronk
Investigator
Investigator
In response to Kristie23

‎01-03-2023 10:24 PM

Me neither. I've gotten the message that I will not be charged.

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Leanne_T
EE Community Support Team
In response to anastasyavoronk

‎02-03-2023 07:27 AM

Thanks for coming back to us @anastasyavoronk 

I have sent you a private message on here for some extra details. 

Leanne.

0 Helpful
fatelephant1
Explorer
In response to Christopher_G

‎29-03-2023 03:17 PM

Is this still the case , my son is volunteering in Ukraine and received the same two texts. I put a 60min tariff on yetserday for his phone after ringing 150. What is the actual charging tariff?

Thanks in advance , im a bit cinfused

 

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fatelephant1
Explorer
In response to Christopher_G

‎29-03-2023 03:33 PM

Still?

 

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