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Re: Not receiving text messages from UK whilst abroad.

Andy12345678910
Visitor

...I am roaming on ee in Ukraine, txt msg from UK just stopped

 

2 REPLIES 2
bristolian
EE Community Star
EE Community Star

Does your phone show a connection to a Ukraine network? Can you make & receive calls OK?

Have you tried connecting to an alternative local network?

XRaySpeX
EE Community Star
EE Community Star

@Andy12345678910 : Can you make calls or send texts?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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