Re: Not receiving text messages from UK whilst abroad.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
05-03-2024 09:58 AM
...I am roaming on ee in Ukraine, txt msg from UK just stopped
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
05-03-2024 11:00 AM
Does your phone show a connection to a Ukraine network? Can you make & receive calls OK?
Have you tried connecting to an alternative local network?
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
05-03-2024 01:04 PM - edited 05-03-2024 01:04 PM
@Andy12345678910 : Can you make calls or send texts?
Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
13-08-2024 04:49 PM
Hello
I have a problem with my SIM card
I can’t activate roaming. It doesn’t let me to receive txt or calls. Also I can’t receive calls or txt messages
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
13-08-2024 05:10 PM
It does show connection, but I cannot make or receive anything
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
13-08-2024 06:41 PM
Hi @KharkoM
I am sorry you are unable to use your SIM card when roaming.
Do you have a pay monthly or pay as you go account?
Have you tried manually connecting to another network?
Speak soon 🙂
Leanne.
