Roaming tariffs, Ukraine

Kristie23 · ‎24-01-2023

Hi there. I have got a little bit confused with roaming tariffs while being abroad, in particular in Ukraine. I have received two different messages: the first one with tariffs (received from EE), and the second saying that it's free of charge to use calls, data and texts in Ukraine (received from 1024 phone number). Can anyone help with it? It will be much appreciated!

Christopher_G · ‎24-01-2023

Hi @Kristie23

Welcome to the community.

Sorry for the confusion.

The second message that you mentioned is correct. You can use your allowances in Ukraine. If you receive any charges, please let us know.

Chris

XRaySpeX · ‎24-01-2023

@Kristie23 : ~~As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/ukraine.~~

If you are on contract, remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎24-01-2023

Calls, texts and data to and from Ukraine are free at the moment, @XRaySpeX.

Chris

XRaySpeX · ‎24-01-2023

Ah, OK, @Christopher_G . Why isn't that mentioned on the Ukraine roaming page?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎24-01-2023

Sounds like the 150 text with charges listed, is the standard roaming one - and the separate one saying FOC is a temporary one covering the current situation.

Did the temporary one have any wording of "ignore standard charges" or suchlike?

Christopher_G · ‎24-01-2023

I'm not sure why it isn't, @XRaySpeX, but it would be helpful. I'll send some feedback through.

Chris

anastasyavoronk · ‎01-03-2023

Hello, regarding your message, I'm confused, I'm charged while in Ukraine. I still have my pack allowances. But the money were taken off my account.

Katie_B · ‎01-03-2023

Hello @anastasyavoronk.

We are covering costs on pay as you go.

You will have credit deducted initially, but we are automatically refunding these costs, and they will appear on your account within one day.

If this does not get refunded please let me know,

Katie

Kristie23 · ‎01-03-2023

I don't why you are charged. I am on contract, and I wasn't charged while being in Ukraine