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Roaming tariffs, Ukraine

Kristie23
Investigator
Investigator

‎24-01-2023 05:35 AM

Hi there. I have got a little bit confused with roaming tariffs while being abroad, in particular in Ukraine. I have received two different messages: the first one with tariffs (received from EE), and the second saying that it's free of charge to use calls, data and texts in Ukraine (received from 1024 phone number). Can anyone help with it? It will be much appreciated!

 

0 Helpful
14 REPLIES 14
Christopher_G
EE Community Support Team

‎24-01-2023 10:46 AM

Hi @Kristie23

Welcome to the community.

Sorry for the confusion.

The second message that you mentioned is correct. You can use your allowances in Ukraine. If you receive any charges, please let us know.

Chris

XRaySpeX
EE Community Star
EE Community Star

‎24-01-2023 11:49 AM - edited ‎24-01-2023 12:15 PM

@Kristie23 : As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/ukraine.

If you are on contract, remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Christopher_G
EE Community Support Team
In response to XRaySpeX

‎24-01-2023 12:04 PM

Calls, texts and data to and from Ukraine are free at the moment, @XRaySpeX.

Chris

XRaySpeX
EE Community Star
EE Community Star
In response to Christopher_G

‎24-01-2023 12:15 PM

Ah, OK, @Christopher_G . Why isn't that mentioned on the Ukraine roaming page?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
bristolian
EE Community Star
EE Community Star

‎24-01-2023 12:16 PM

Sounds like the 150 text with charges listed, is the standard roaming one - and the separate one saying FOC is a temporary one covering the current situation.

Did the temporary one have any wording of "ignore standard charges" or suchlike?

0 Helpful
Christopher_G
EE Community Support Team
In response to XRaySpeX

‎24-01-2023 12:21 PM

I'm not sure why it isn't, @XRaySpeX, but it would be helpful. I'll send some feedback through.

Chris

0 Helpful
anastasyavoronk
Investigator
Investigator
In response to Christopher_G

‎01-03-2023 10:36 AM

Hello, regarding your message, I'm confused, I'm charged while in Ukraine. I still have my pack allowances. But the money were taken off my account.

0 Helpful
Katie_B
EE Community Support Team
In response to anastasyavoronk

‎01-03-2023 11:18 AM

Hello @anastasyavoronk. 

We are covering costs on pay as you go. 

You will have credit deducted initially, but we are automatically refunding these costs, and they will appear on your account within one day.

If this does not get refunded please let me know, 

Katie

Kristie23
Investigator
Investigator
In response to anastasyavoronk

‎01-03-2023 03:15 PM

I don't why you are charged. I am on contract, and I wasn't charged while being in Ukraine

0 Helpful