Roaming charges - need clarification on £2.29 per day vs. Roam Abroad Pass

[Nigel_HD]

My account add-on states: £2.29 per day for EU roaming (which cannot be removed).

If I take the option for a 'Roam Abroad Pass' for £15 (just for the time I am away) does this 'disable' the £2.29 per for EU roaming.  I see no logic in paying twice.

[James_B]

Hi @XRaySpeX,

There have been no changes to the policy of charging the pass on a pro-rata basis that I'm aware of.  Let me see if I can find out why this isn't reflected in the help article.

Thanks

James

[XRaySpeX]

Thanks, @James_B 

[James_B]

No problem @XRaySpeX 🙂

James

[Ant586]

I also would like clarification on this James, if you can, as I (like others) assumed that if I paid £15 for the rolling 30-day pass and cancelled it within 6 days, I would only pay £15.  I very carefully read the help pages before purchasing and I see nothing about billing periods.  I am therefore only expecting to pay £15 for my 6 days. However the 6 days does go over two billing periods for me. If I end up paying more than £15 I shall feel as if I've been cheated. 

[XRaySpeX]

@Ant586 : The help page does talk about billing periods when you do end it. How do I get the Roam Abroad Pass? does say:

---

How do I remove my roaming pass?

If you cancel during your monthly billing period you’ll be charged £15 for the full month, not just for the days you had the pass.

---

So you are bound to pay more than £15, even £30 (subject to my earlier clarification), if your 6 days does go over two billing periods.

[Ant586]

As clear as mud.  If that's what you take from that text, fair enough. It's not what it actually says. 

[XRaySpeX]

@Ant586 : Really! I can't see any other interpretation. How do you interpret it?

[James_B]

Hi @Ant586,

If you're only going to be roaming for 6 days, the daily charge of £2.29 would be the most cost affective option.

James

[howhardcanitbe]

"If it does not?"

Why create confusion?! The Roam Abroad Pass could simply state that it deactivates EU Roaming costs, if EE wished to clarify.

[Prm1]

Ok - here's my scenario

I'm on a monthly plan.  My account billing month is from 4th of month to 3rd of following month.  On 2nd October I will travel to France returning on 5th.  On 9th October I'll travel to Spain returning on 16th.  So I'll use roaming for 12  days (4days france+8days spain).  If I simply use daily @£2.29 per day that would cost £27.48. 

If I activate £15 monthly the day I leave (02/10/2023) and cancel the day I return from spain (16/10/2023) - will I be charged £30 (2 x £15)   ...  or   ...    £16 (£1 [2 days @£15 pro rata] + £15).   

Furthermore - will the monthly price increase from £15 to £25 due on 18th October impact on any of this?

thanks if this can be clarified