Roaming charges - need clarification on £2.29 per day vs. Roam Abroad Pass

[Nigel_HD]

My account add-on states: £2.29 per day for EU roaming (which cannot be removed).

If I take the option for a 'Roam Abroad Pass' for £15 (just for the time I am away) does this 'disable' the £2.29 per for EU roaming.  I see no logic in paying twice.

[Katie_B · Accepted solution]

Hi @Nigel_HD. 

Welcome to the community.

The Roam Abroad Pass for £15 should remove the per day add-on. 

If it does not please come back and let me know, 

Katie

[c0ntax]

I have both add-ons showing on my account for some reason. I have Roam Abroad but it also shows the £2.29 roaming so am I going to get charged for roaming even though I have the Roam Abroad pass?

[Leanne_T]

Hi there @c0ntax 

Thanks for coming here. 

If you have the Roam Abroad pass as a Inclusive Extra or chargeable add-on, you won’t have to pay the £2.29 daily charge in the EU.

Leanne. 

[Defang]

What is the “£2.29 per day for EU roaming” doing If he is still paying £2.29 per day ?

i ask because Leanne suggests he is still paying that and needs to have “Roam abroad pass” to stop him being charged £2.29 etc.

[James_B]

Hi @Defang,

The daily charge is only billed if you use your allowances in the EU zone without having a active Roam Abroad Pass on the account.

Hope this helps. 🙂

James

[Nigel_HD]

PROBLEM REPORT

As advised, I texted ROAMING to 150 the day before I left the UK.  I received an acknowledgement "Great, your phone is now set up to be used for roaming in any country".  My bill has just come through and I have already been charged 3 x £2.29 for the three days in France at the end of the last billing cycle, and I expect I will be racking up a further £2.29 a day before I return to the UK on Wednesday.  How as this happened ?  That's precisely why I asked the question in the first place.  Not happy.  What do I do now ?

[James_B]

Hi @Nigel_HD,

Texting ROAMING to 150 just activates international roaming on your account. Did you also purchase the Roam Abroad Pass via the text service or in My EE?

James

[Nigel_HD]

My account add-on states: £2.29 per day for EU roaming (which cannot be removed).

[James_B]

Hi @Nigel_HD,

If you'd like to purchase the monthly Roam Abroad Pass, please text ROAMING PASS to 150 or purchase it via the add-ons tab in My EE.

James