Why can I ring my wife but when she phones me it says number does not exist

[SammySam1]

Hi all. Me and my wife are both having issues recently. When we try dialing numbers from our contacts or similar (I e. A number that definitely exists), we get number not exist message!?!? We're on 2G, if that makes any difference.

[SammySam1]

So obviously not every time, cos eventually after few tries we do get through, but it's so weird that often EE claim the number does not exist when it just certainly does!

[James_B]

Hi @SammySam1,

Welcome to the EE Community. 🙂

Is this just affecting calls to a particular network?

James

[SammySam1]

Actually don't know, as we can't know who we are calling! But sure it
happened for landlines also.

[Christopher_G]

Are there any maintenance works/problems in your area, @SammySam1? You can check the status for your area on our coverage checker.

Chris

[SammySam1]

Don't think so, the message is "you've dialed an incorrect number, please
check and try again"

[Christopher_G]

Did you check the status of the network on the coverage checker that I posted, @SammySam1?

Chris

[SammySam1]

Yes, just checked and it's fine. This sort of problem sounds to me more
like an exchange problem, if there is such a thing still, not reception etc

[Christopher_G]

In that case, I would definitely suggest speaking to our Technical Support team, @SammySam1.

They'll be able to check everything from our side for you.

Chris

[SammySam1]

Right thx