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Community Activity
Help with PAYG please
Hi, could u please help. I would like a standard no frills SIM card which has nothing but the calling credit on it which I will put on as and when needed. I don’t need anything which will take any of my credit, if I put a tenner on I want a tenner le...
Network update settings
Why since Monday have I received six messages telling me to restart phone due to network updates?It's getting tiresome now, it can't be correct So why are you spam texting me?
Resolved! Loss of access to BT email accounts
Bt contract was soon to expire.Had a call about changing to 24month EE broadband and telephone account.Changeove went without hitch. 1/2 the price of BT.The Norton protection is an 'extra' with EE at £5 a month. Norton are offering 2 year deal which ...
Roaming
I am currently in Australia and have just purchased a weekly roaming pass for £25. But I can’t make phone calls. Why? Can anyone help?
Trying to order, but invalid email?
Hi - trying to activate an EE one subscription as an EE broadband customer.When trying to go through the checkout process, on the first page (About You) I get an error about an invalid email address, nowhere on the page has it asked me to confirm any...
Resolved! View of Bills online - not the app
Hi there,I only use the website to access my account details, I don't want to use the app.I am only able to see the current month and previous 2 months online where payments have been made to EE.Why is there no drop down option to see older payments ...
Invoices
I have just looked at my Jan 2025 statement and am unsure why Iv been charged for two numbers and why my bill was so heigh I was using an ESIM so have no reason to have been charged this amount when I wasn’t even using the sim with urself
Scam letter from Moorcroft
Dear team/ all,I received a (very convincing btw) letter from Moorfcroft Debt Recovery siting I owe money. After digging into (chatting and calling them) they say its from EE. I fear (and assume now) its a pure scam as they were very wage why, how,...
"You have dialled an incorrect number" calling Tesco
When trying to call a few local Tesco Pharmacy branches I get a recorded "You have dialled an incorrect number" message. This happened with 3 different branches from my EE mobile but worked fine from a landline so it's clearly an EE/mobile issue. One...
Resolved! EE netflix not working
After changing from bt to EE at their (bt)suggestion. Couple days fine now Netflix and amazon won't load, download on 4g 28mbps , yet worked on bt at 2.5 mbps. Any help please , suppose to be plug and play not having to re program routers, tv etc.T...
