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Not reciving calls on sim only switch

spanglecharmer
Contributor
Contributor

‎24-12-2025 05:11 PM

Ive switched over to a simple only deal on the 21st of December. Its now the 24th of December and im not receiving phone calls. Ive missed two important calls now that has really put me in a tough spot. People have been worried about me too and panicked as I live alone and my phone is my only connection. Can text in and out and can call out and comes up with the number ive had from the start. Cant ring 150 says this service isnt available for you.

Not happy about it at all and thinking of just cancelling it and switching to someone else.

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1 REPLY 1
bristolian
EE Community Star
EE Community Star

‎24-12-2025 07:58 PM

The symptoms are consistent with a "Do not disturb" or "unconditionally divert all calls" being enabled.

You mention being able to make calls, which proves a voice bar is not in-place and also seems to rule out your new plan being a data-only one (it can sometimes happen).

Can you contact CS on 07953 966150 or 0800 9566000?

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