Phone is unable to make outgoing calls. Cannot upgrade until October. Help?
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17-07-2022 02:08 PM - edited 17-07-2022 02:09 PM
I cannot make any outgoing calls even to EE. There's an issue my phone has "connecting to wireless network". However it's always fine when I use data.
The problem is with the phone but EE won't let me upgrade my phone until October after a full year contract is complete. How can I get help fixing my phone at least or am I just doomed to not be able to use my phone for calls until EE allows me to upgrade in a few months?
It's been irritating to not be able to make calls since January and no one at EE seems to have anything to help me. They just tell me it sucks for me and wait until October.
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17-07-2022 02:17 PM
@Chrisyaseen You can upgrade you’ll need to pay off that current contract. Or you can have the device looked at to be fix. Or you can purchase a device outright from elsewhere and use that with your current contract.
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17-07-2022 04:03 PM
Hi @Chrisyaseen
As @Chris_B says. No reason for you to be in this situation.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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18-07-2022 08:51 PM
thanks @Chris_B. Yeah, I've walked through it again with someone on the phone. Seems it's either buy a full price phone on my own or wait the three or so months for them to consider my credit good enough as I only moved to the country last September.
Thanks for outlining the solutions clearly.
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18-07-2022 10:33 PM
@Chrisyaseen What phone is it and have you tried a factory reset on the device? You’ll need to back it up so you can restore your information back on the device.
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19-07-2022 09:08 AM - edited 19-07-2022 09:08 AM
Morning @Chrisyaseen
Thanks for coming here.
Which device are you using?
Also, where did you purchase the phone and how long have you had this?
Leanne 🙂

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