Network in South Africa

clifford3 · ‎15-11-2022

I'm in South Africa and trying to connect to a local network, but get an automated message saying "Your SIM card does not allow connection to this network".

I have Roaming turned on and Select automatically, but no joy.

I can't text or call 150 as I have no network.

Any suggestions?

Thanks

Northerner · ‎15-11-2022

Hi @clifford3

Can you log into your EE account and check roaming, international calls and text.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Schockwave · ‎15-11-2022

@clifford3 if you are unable to do what @Northerner has suggested, you can ring customer service using service like Skype for free:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

bristolian · ‎15-11-2022

If you login to your myEE online account and can verify that both "interntional roaming" & "call abroad and premium rate" options are enabled, your SIM should be correctly configured on EE's UK network.

The standard advice in that scenario would then be to try alternative local networks.