Roaming not workinh

Nick177 · ‎15-11-2022

Am in Dubai and my roaming not working

Purchased an extra yesterday and phone won’t work here

Northerner · ‎15-11-2022

Did you activate roaming on your account?

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Click on the person icon in the corner - Settings and Permissions - activate roaming abroad

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Nick177 · ‎15-11-2022

My phone has always worked overseas and is set up for calls away from uk. I purchased an add on yesterday to use phone for calls while in Dubai and it would appear that I’m blocked from using phone here in dubai. Can you help please.

Sent from my iPad

James_B · ‎15-11-2022

Hi @Nick177,

Are you able to receive calls and texts?

James

bristolian · ‎15-11-2022

@Nick177 wrote:
My phone has always worked overseas and is set up for calls away from uk. I purchased an add on yesterday to use phone for calls while in Dubai

The advice above in this thread from Northerner gives information on the checks needed to ensure your phone is correctly setup for international roaming.

It is that which enables access to local networks in foreign countries, and is different from adding a billing add-on. A billing add-on doesn't automatically enable the roaming facility.