Im in Azerbaijan and my network doesnt work now

[ercinpolat]

I'm currently situated in Azerbaijan, and I am experiencing issues with my network connectivity. Kindly address and resolve this matter at your earliest convenience.

[XRaySpeX]

@ercinpolat : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free. 

[ercinpolat]

I need to access and manage my online banking; however, I am encountering difficulties due to the inability to receive text messages, because of network disruption. It is imperative that this issue be promptly addressed, as failure to do so may lead to significant complications in my payout process. Is there anyone available to promptly resolve this unforeseen issue?

[Schockwave]

Hello @ercinpolat ,

Welcome to the community,

Is this pay as you go or contract SIM card and did you first activate it and use it in the UK?

Pay as you go SIM cards are automatically enabled, but do need credit to use.

Contract SIM cards need roaming to be activated to use abroad.

Have you tried rebooting your device, also tried doing a manual search for a network?

We cannot address and resolve the matter if you are having problems, as you are roaming and not in the UK.

If you need to speak to customer service you can contact them by using Skype for free:

+448000798586

[ercinpolat]

Hello, and thank you for your prompt response. I switched to the EE network a few months ago and used it in the UK for a while. Recently, I traveled abroad without sending a roaming message to 150 before departure, as I was not familiar with such a procedure, having never encountered it with any other network I used before, such as Vodafone or Three. Now, I believe this issue can be resolved through online support. How can you assist me in this regard?

[Schockwave]

@ercinpolat , check your other thread, no need to start a new one, please continue in the same thread, I have replied to it, this is down to you to sort this out, nothing EE can do, as you are not in the UK..

EE customer service do this for a reason, when on contract, so that customers are not left with an expensive bill. You can ring them using Skype and they should be able to activate it for you, sorry did not read your response, as I had already replied to your previous one.

[XRaySpeX]

Why are you posting the same issue all over the place? Keep to the same thread if we are to help you.

This is a user discussion group. We do not fix faults in EE systems but can just advise you including how to get in touch with CS.

[ercinpolat]

First of all, I must express my deep disappointment at the lack of tact in your approach.

It is evident that my lack of no expertise in understanding how your system operates led to the inadvertent opening of a new issue. Additionally, the decision not to send a message to 150 before traveling abroad appears to be my own negligence. However, resolving this matter in a more straightforward manner would reflect your professional approach, considering that I have never encountered such an issue with any of the networks I have used before. If the problem cannot be resolved during this journey, I will have no alternative upon my return but to terminate my association with this network. Initially, my choice of this network was based on my perception of its professionalism, but I now comprehend that it was a significant oversight.

Also It seems that there is no need to prolong our discussion on the outcome.

I'd like to reiterate that, despite my regret in choosing EE, I will be filing a complaint regarding this negative experience I have encountered on this matter.

Good night

[XRaySpeX]

But we are amateurs, just ordinary users like you not paid by EE. 

It was your responsibility to have read the Community Guidelines to see how it operates when you joined. 

[Schockwave]

I would like to say that both @XRaySpeX  and myself are customers like you and I find your reply quite insulting, as we can only try to help and I have made a suggestion to you how to contact EE to get roaming enabled, this here is not customer service and so you would have to contact them to get roaming enabled. There is no account access here, so no one can enable roaming for you and resolve this here.

You may be sensible enough, but if roaming were automatically enabled, then customers would complain, as they may not have realised that while roaming, they would be charged and get a high bill, and then complain, etc.