06-10-2022 04:49 PM - edited 06-10-2022 04:52 PM
I have used the https://setup-ee.wdsglobal.com/ to install and set up MMS for my Galaxy S20, however when I try to send an MMS message it never goes through and returns the message "Not supported by network"
How can I get this to work? I have tried sending myself a MMS and got the same result.
06-10-2022 04:58 PM - edited 06-10-2022 04:59 PM
@SarahJones3 : Did you use the Photo Messaging setup?
06-10-2022 05:49 PM
Yes I have used the photo message set up.
It's a US number, ee customer service said I needed credit and that was all, but now I have credit and still get the same error message.
07-10-2022 08:15 AM
Are you in the UK at the moment, @SarahJones3?
Chris
04-10-2023 04:32 PM
I am also having this issue with a Samsung Galaxy A54 5G. I am trying to send MMS but it comes up with the message 'MMS not supported by network'
04-10-2023 06:07 PM
Hi @StaffsDFU,
Welcome to the EE Community. 🙂
Have you tried updating your settings at EE Setup (wdsglobal.com)?
James
05-10-2023 08:22 AM
Yes I tried this before posting on here and the message which didn't send before still didn't send after I updated.
05-10-2023 08:32 AM
I am using a PAYG SIM for it, and I added £20 credit which gave me a bundle.
05-10-2023 09:26 AM
Hi @StaffsDFU
You would need credit to send picture messages.
Can you text BALANCE to 150 and let me know the full reply?
Leanne 🙂