Go Further Pass not working in USA

[bc43]

I’ve been in the US with a Go Further/Roam Further Pass for 24 hours but it is not working at all.  I’ve spent 1.5hrs on phone to 150, incl technical support but got cut off. I still have no data.  Can someone please get in touch to sort this out?

[bristolian]

In what way is your billing add-on not working?

You've mentioned contacting CS, which implies your phone is connected to a US network and is able to make calls - is that correct?

[bc43]

Connected to cellular network (ie I can make and receive calls) but no data.  CS accounts have confirmed all set up, Technical Support can find no fault - just a vague statement about possible intermittent problems with partner networks in US.  Their only tip was to manually select a network.  I've been through all that show up but even when the phone (iPhone 12 Pro) shows 5G with 3 bars there is still no data at all.  Connected here via the wi-fi but need data to get around  

[Leanne_T]

Hi @bc43 

Thanks for coming here. 

If the account is set up for roaming and you can make calls and send texts you should be able to use data. If you can manually search and select a network to keep trying to connect. 

Can you go into Settings > Mobile Data > Mobile Data Options, is Data Roaming turned on? 

Could you try turning off and on again and see if you can connect? 

Leanne 🙂

[bc43]

Hi @Leanne_T .  Yes, I've done all of that multiple times as well as manually selecting networks.  Technical support couldn't see any reason why it's not working.  The phone is set up and ready to roam.  It worked fine when I was out here in February

[James_B]

Hi @bc43,

Have you been able to test your phone in more than one location to rule out a local network issue?

James

[bc43]

Hi @James_B   Yes, I’ve tried it in multiple locations over a 24 hour period and tried connecting both automatically and manually to all the available networks. Even when it’s showing 3 bars of 5G it still won’t let me access anything (web, google maps, mail, App Store). I’ve had to buy a T-mobile e-Sim for data as I can’t wait any longer for it to work. I need maps to get around and I’m travelling with my son who has a serious medical condition. Badly let down again by EE roaming. The T-mobile E-sim works perfectly 

[Katie_B]

Thanks for getting back to us @bc43 . 

Are you aware of anyone else experiencing this?

Katie

[bc43]

Nobody else I know here is with EE

[Chris_B]

@bc43   Try switching off 5G so you’ve only using 4G.     Setting>Mobile Data>Mobile Data Options>Voice & Data>4G.