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New SIM not working

Jenny2306
Visitor

on ‎23-07-2026 06:28 PM

Hi,

Ordered a new sim online and put it in my phone today 23/07/26 and it says I won’t transfer over till 04/08/26 so can’t make any texts or calls 

Thank you

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

on ‎23-07-2026 08:11 PM

You can still use it on the EE temp. no. even before your no. is ported.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Christopher_G
EE Community Support Team

on ‎24-07-2026 08:41 AM

Hi @Jenny2306 

Welcome to the community.

Number ports usually go through the next working day, so it's unusual that the date is set as 4th August. If you speak with our customer support team, they'll be able to check it and see if there's anything we can do to get it over quicker for you.

Let us know how you get on please.

Chris

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