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Community Activity
Sent phone off to get the swollen battery fixed but wasnt told to remove sim
Hello! On friday I noticed the back of my phone had swollen (I assumed this was a swollen battery) so I went into my local EE shop to get it sent off for repair. I was advised/ told if it was nessesary to remove and keep a hold of my SIM card. Does a...
No update on switch 2 order
I ordered a switch 2 Mario kart bundle on Thursday through the ee app. I received an initial confirmation email. It has been 5 days since then without any update and I used 2 day delivery. Any help would be appreciated. Thank you
Refund
My £15 subscription pack’s bill was taken as of today.Is it possible to cancel and refund this months bill and have it be taken next month?I basically don’t wanna be charged for the pack this month and would like to be refunded
Paper Bill request
Hi EE Team,Hope this email finds you well. I would like to request papel bill to be sent to my address, with more urgency my most recent bill to be sent via post. My new updated address has been updated today on the my app hopefully this won’t cause ...
Resolved! How to access live chat?
When pressing the 'help' button on the ee website I no longer am able to start a live text chat. Is this feature no longer available? Or is it restricted to certain hours/days? Thanks.
No 4G/5G inside Kennington Tube Station in London
Hi,A few weeks ago, I noticed that ALL other networks had coverage inside Kennington tube station in London, however, EE doesn't. I contacted EE support and got an agent who wasn't even aware that the 4G/5G rollout was happening.Eventually, she refer...
Text from 150 saying my Netflix Premium has been removed?
I have just received a text today saying that my Netflix Premium has been removed from my account. The only issue is that I never asked for this, nor have I tried to change anything on my account recently which could have caused this.Just to confirm,...
Cost of repair IPhone 15 screen
I dropped my IPhone 15 and it smashed the screen. I currently owe about £270 on a flex payment agreement. I took the phone to an EE shop and they wanted almost £700 up front to repair the screen and £150 deposit on a temporary phone. I walked out o...
EE Gamecard wrong PIN
I received a text this morning with a Gamecard voucher number and PIN code. It says that the PIN code is wrong... i could try 9999 different combinations until i get it right, but is there an easier way? I have emailed the 3rd party company, but no r...
Past code
I need past code to transfer mobile number from EE to another provider. I call they say me we send you message but I no have.
